service & support

At Star Machine, our goal is to exceed your expectations not only when you purchase equipment from us, but long after the sale. We’re committed to building lifelong relationships by providing knowledgeable guidance, dependable repairs, and responsive customer service. Your equipment’s performance matters to us just as much as your initial investment.

We proudly serve both residential and commercial customers with trained service technicians who receive ongoing factory instruction through hands-on training programs and service seminars. Whether it’s routine maintenance or a more involved repair, our team is equipped to keep your equipment running at its best.

To schedule service, call (276) 236-2772. Please have the make, model, and serial number of your equipment available so we can serve you quickly and accurately.

parts department

We maintain a wide selection of high-quality replacement parts for the brands we carry — including SCAG, Stihl, Gravely, Cub Cadet, Echo, and more — along with many additional brands. Using the right parts ensures your equipment operates reliably and lasts longer.

If we don’t have a specific part in stock, we can source it quickly for you. Call our Parts Department at (276) 236-2772, and be sure to have your equipment’s make, model, and serial number ready so we can locate the exact part you need.

Propane filling station

Star Machine is also your local propane filling station, offering safe and convenient propane cylinder refills. Our trained staff follow strict safety procedures and use inspected, quality refill equipment to ensure every fill is handled properly.

We provide industry-standard propane to help keep your grills, heaters, and other propane-powered equipment operating safely and efficiently.

Stop by for fast, dependable propane service you can trust.